The operational and financial inefficiencies of Indian electricity distribution companies (discoms) continue to impact the health of India’s power sector. While multiple reform measures have been undertaken and more are proposed to make the electricity distribution sector more viable, these are largely centered around technical and financial reforms. In addition to these reform measures, discoms can strongly benefit from better organizational and institutional practices. Towards this, Shakti commissioned a white paper titled “Institutional Framework for Performance Orientation in Discoms.” The objective of the framework is to support performance orientation and accountability in discom operations. The framework recommends a combination of process, people and technology related interventions to improve discoms’ performance.