Sector Systems and Planning
Grantee Foundation for Innovation and Technology Transfer, Indian Institute of Technology, Delhi
Grantee base All India
State Road Transport Undertakings (STUs) operate and manage inter-city and intra-city public bus services in India. In the process, they generate huge amounts of data on route planning, ticketing, fare collection, fleet management, asset management etc. The quality and quantity of this data has increased exponentially with the introduction of Intelligent Transport Systems (ITS) for bus operations. This data can be utilised by the STUs to improve their operations and thereby customer satisfaction and revenue generation performance. Recognizing this, we supported a review of the existing data maintenance practices and performance measurement indicators of STUs to see where improvements could be made.