Undertaken By: Foundation for Innovation and Technology Transfer, Indian Institute of Technology, Delhi, Recent Publication: 2016
Inter-city and intra-city public bus services in India are operated by State Road Transport Undertakings (STUs). In the process, STUs generate a huge amount of data on bus operations. This data can be used to improve operations management and increase customer satisfaction. Shakti supported a review of the existing data maintenance practices and performance measurement indicators of STUs to see where improvements could be made.